Corporate Training in Malaysia often involves what we term as Soft-Skills training. Generally, it’s a basket of skills that are not deemed as “technical”.
Examples of topics that fall into this basket are Leadership skills, Managerial Skills, Communication Skills, Problem Solving Skills, and many more.
And in many such topics, a big concern is Motivation.
Even having learned skills for improving their leadership (for example), do participants have the motivation to start using these skills when they go back to work? Do they have the motivation to keep using and practicing the skills they have learned, even when at first they may not be good at it?
Do they have the motivation to seek help to improve the skills they have acquired at the training? Do they have the motivation to find out why they may not get the results they expect?
If the answer is NO, then you will likely hear a lot of excuses and finger pointing when the participants do not use the skills back at work.
Some common ones I have heard are: The skills are hard to apply (e.g. de Bono’s Six Thinking Hats).; You (the trainer) can do it because you are expert already, I’m not expert so I can’t do it.; It’s all just theory, not applicable to actual work.; In the ideal world it’s possible, but not in the real world.; and many others.
Conversely, participants who have the inner motivation to learn and use the skills to improve will have no such excuses. When they are stuck, they make the effort to find out why they are stuck and how to get unstuck.
So one crucial key in the success of soft skills training is for the participants to have a strong inner motivation to want to learn, apply and improve the skills they learn at the workshop.
How to do this will be the subject of a future article, though I suspect you probably have some ideas already.
Please share with me your thoughts. And have a wonderful week ahead!